The time is approaching when businesses will want to capture the eyes and minds of physicians in the social world. Throwaways and mailouts will give way to more current channels of communication. Friends in the health industry ask how they should connect with physicians using social media channels.
The rules really aren’t much different but here are a couple of things the consultants will never tell you:
I’m not on Sermo. While Sermo and Ozmosis may seem like obvious targets, physician specific verticals are tricky. The road to the successful physician network is littered with the skeletons of startups who went broke trying to capture our eyeballs. While its hard to ignore Forrester’s bullish analysis of services like Sermo, I don’t expect the enthusiasm to be sustained. Look to the next iteration of IMedExchange to possibly be a game changer in this area. Until then, the connectors who are going to get you where you want to go aren’t necessarily hangin’
with other doctors. They’re found in the wild.
We’re not talkin’ about pills. If you listen to physicians on social platforms you may be surprised to learn that we’re not always talking about medicine. Sure we chime in on healthcare reform and some are in it only to pimp their health sites and blogs, but the real conversations fall off center of traditional medical things. While it’s possible that the next generation of physicians will to use social networks primarily for the dissemination of professional information, I suspect that the way to a physician’s heart and mind is through the everyday dialog.
Remember the Law of the Few. In The Tipping Point (and long before Twitter) Malcolm Gladwell wrote about The Law of the Few which suggests that “the success of any kind of social epidemic is heavily dependent upon the involvement of a few people with a particularly rare set of social gifts.” These few are referred to
as Connectors – those with a special gift for bringing the world together. Look for physician connectors. Listen to them and watch what they do. Most organizations fail to make the meaningful connections with the real medical influencers that bear fruit on the major social platforms.
Look at Scott Monty. The health industry doesn’t have to reinvent the wheel when it comes to connecting with someone like me. I have always asked: “Where’s the Scott Monty of healthcare?” When will United Healthcare or Pfizer replicate the success of Ford? It isn’t complicated. Watch Scott on Twitter. See how he connects. Get a sense of how he makes people feel. Watch where he speaks. And who ever heard of an automobile company appearing at SXSW to offer free rides? He had apparently.
A few healthcare socialites who are making great headway: Marc Monseau (Johnson & Johnson), Greg Matthews (Humana), and Lee Aase (Mayo Clinic).
“90% of social is just showing up.” I took a lot of heat when I posted this quote on Twitter a few months back. But I think there’s something to it. Everyone wants to believe that social success comes from deep, ‘meaningful’ relationships. These descriptors are relative in the virtual world. Social media isn’t rocket science and simple visibility has real value when you’re starting out. Find socially active doctors. Be present. Be real. See how things evolve.
We’re not there yet. Be wary of industry-driven surveys fashioned to make you believe the medical world is spending all its time on Twitter or physician specific networks. The numbers of physicians meaningfully engaged isn’t substantial at this point. That’s because we’re busy. Windows of online opportunity with physicians are narrow. Despite the digital idealism of Health 2.0, the art of medicine still involves one individual touching another. And it’s hard to do that on Facebook.
As the next generation of wired physicians grow into positions of power, expect real online engagement to evolve as a meaningful avenue for interaction. Until then, scrappy, smart, creative strategy that genuinely understands and respects the behavior of the social physician will rule the space.
{ 5 comments… read them below or add one }
Great post. I'm doing a presentation on SM in Georgia soon and plan to reference your points here. Thank you.
I couldn't agree more with your tips. I like your comment about where is the Scott Monty of healthcare too – I actually think that myself. But I think most healthcare orgs are just to scared to be that open. As healthcare marketing experts, our agency is always pushing for our clients to take that next step, even if it is just a baby step.
Lauren – I think that if you look at the social success of companies like Ford and Humana what you find is support form the top of the organization. Buy in with marketing often isn't enough. And thanks for your comment. The Scott Monty example is always a fantastic illustration for organizations.
Thanks DrV, you've made some great points and it's always refreshing to hear your physician viewpoint. I especially agree with your comment above, that buy-in from marketing often isn't enough.
I'm so pleased you mentioned Marc Monseau and Lee Aase in your post – what you see behind people like this is organizations with a culture to innovate and engage – which supports the work of these pioneers. I believe it is about senior leadership strategy-setting, corporate culture, and individual innovators.
BTW, we recognized both Marc and Lee in our 'people in healthcare engagement' category of the Healthcare Engagement Strategy awards earlier this year: http://creationinteractive.com/articles/people-in-healthcare-engagement-award/
Great post. I would also add Paul Levy from: http://runningahospital.blogspot.com/ to those who are doing an excellent job of integrating social media & healthcare. Note: I recently had the opportunity to attend one of his presentations and he's just as engaging in "real life".