Since the pandemic healthcare has undergone a remarkable transformation. Before COVID dropped in as our latest wicked problem, technology was upending everything we do. I’ve been thinking a lot about the burnout, confusion, uncertainty, and exhaustion that we’re facing. I've been thinking about the conditions that define healthcare. When we talk about these ... Continue Reading about Three Conditions That Define Healthcare
I’m big on eye contact with patients. It’s how we show ourselves as humans. The eyes are the windows to the soul. Through them, we build trust, empathy and reciprocity. When I’m with a patient face-to-face it isn’t always possible but I do my best. Like the IRL experience I try to achieve some level of eye contact during telemedicine encounters. But care through ... Continue Reading about The Illusion of Eye Contact with Telemedicine
Continuous glucose monitoring is gaining traction in the management of type 2 diabetes. And with that primary care doctors are picking up the role of helping patients manage their diabetes. Katie Palmer of StatNews tells the story here. The piece on continuous glucose monitoring highlights a couple of emerging issues in clinical care: Health professionals are ... Continue Reading about Continuous Glucose Monitoring and the Clinical Landscape
There’s a lot of anxiety among doctors about things like artificial intelligence and automation. You don’t have to look very far to find stories and discussions about doctors being replaced. So should we be concerned? Are doctors dispensable? Here’s an idea: If what you do as a physician is easy, maybe you should be nervous. Because… Rote transactional care ... Continue Reading about What Makes Doctors Dispensable?
Every year that physicians have used social media, we’ve been talking about the July start for new doctors. And every year we offer our advice for medical graduates. Each year new grads echo their cries of reservation. And each year we stand by telling them that everything is going to be okay. Tips and tricks for surviving the unsurvivable are almost too numerous ... Continue Reading about Advice for Medical Graduates That We Least Expect
In Silicon Valley there is a concept referred to as friction. It’s the idea that you’ve got to remove every bit of inconvenience or work that gets in the way of a digital interaction. It’s about making things as easy as possible to get done. Reducing friction leads to higher conversion which means it gets you to do what the app wants you to do. I've been thinking ... Continue Reading about Friction in Healthcare – Why More Could be Better