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Hospitals, Patient experience

The Opposite Problem of the Clinic No-Show

July 27, 2018 By Bryan Vartabedian · Reading Time: < 1 minute

Modern clinics are obsessed with the no-show. This is the clinic patient who makes an appointment but never arrives. Clinics spend a tremendous amount of time trying to solve the no-show. They begin with operational strategy sessions. Then they call, ping, and survey the no-show. Because in a fee-for-service model in a high demand specialty, the no-show is a ... Continue Reading about The Opposite Problem of the Clinic No-Show

Tagged With: Clinic Operations, Patient experience

Hospitals

Virginia Apgar Achieves Google Doodle Fame

June 7, 2018 By Bryan Vartabedian · Reading Time: 2 minutes

It isn’t often that we see a pediatrician celebrated as the Google Doodle. Today Google celebrates Dr. Virginia Apgar. Dr. Virginia Apgar came into this world on June 7, 1909. 109 years later, her presence can still be felt in delivery rooms across the globe. That’s because she invented the Apgar score, the first standardized method for assessing a newborn’s health. ... Continue Reading about Virginia Apgar Achieves Google Doodle Fame

Hospitals

Sutter Health and the Changing Face of the Working Doctor

February 3, 2018 By Bryan Vartabedian · Reading Time: 2 minutes

A California doctor accuses Sutter Health of ...engaging in unlawful and unfair business practices, including wrongfully terminating and punishing doctors who disagree with, and refuse to follow, various policies and practices of the giant health care system. Those policies and practices, as detailed in the lawsuit, include reducing "Leakage" (the referral of ... Continue Reading about Sutter Health and the Changing Face of the Working Doctor

Tagged With: Hospitals

Hospitals, Patient experience

Tell Me What You Understand: My First Question for Hospitalized Patients

January 9, 2018 By Bryan Vartabedian · Reading Time: < 1 minute

This is my first question for hospitalized patients: Tell me what you understand. Let me explain. I’m a pediatric specialist. I help hospitalists and pediatricians care for children. Actually, I’m typically one of several providers helping families care for a medically complex children in the hospital. And for better or worse communication can sometimes be ... Continue Reading about Tell Me What You Understand: My First Question for Hospitalized Patients

Tagged With: Communication, Doctoring 101, Medical Interview, Patient experience

Hospitals, Patient experience

String as the Technology That Connects

November 17, 2017 By Bryan Vartabedian · Reading Time: < 1 minute

This tweet from a pediatric play therapist found its way into my feed. And it stopped me in my tracks. Children isolated during XRT therapy remain connected to their parents by a spool of string. Child holds one end and the parent holds the other. Magic string. Beyond appealing to the concrete developmental place where kids are at it serves to remind us that the ... Continue Reading about String as the Technology That Connects

Hospitals, Patient experience, Patients, Physicians

The Waiting Room

August 9, 2017 By Bryan Vartabedian · Reading Time: < 1 minute

In clinic I do my best to run on time. I bend every which way to see on time patients on time. It drives my staff crazy. Consequently, I prefer that my patients arrive in a reception area rather than a waiting room. The space is the same but the intent is different. Language is powerful in healthcare. If you like this post you might like the 33 charts ... Continue Reading about The Waiting Room

Tagged With: Clinic Operations, Doctoring 101

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Bryan Vartabedian, MD

Bryan Vartabedian is a pediatrician at Baylor College of Medicine / Texas Children’s Hospital and one of health care’s influential voices on technology & medicine.
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