“We’ve gotta keep Mama happy” I hear this from time to time from pediatricians. The idea is that if we don’t give a mother what she’s looking for, she’ll walk. As a resident I had a preceptor who loved to pull me aside to teach me the ‘inside baseball’ of pediatrics. One day after prescribing antibiotics to a child with a runny nose, he remarked with a wink and ... Continue Reading about Keep Mama Happy
CNN, the Mayo Clinic and Healthcare’s Dialog Double Standard
The CNN Mayo Clinic hatchet job illustrates a dilemma faced by health care organizations. Specifically, the position hospitals find themselves in when wrongly accused of patient mistreatment. Those connected with the alleged mistreatment have the ability to say what they want without accountability. But health privacy law prevents hospitals from publicly defending ... Continue Reading about CNN, the Mayo Clinic and Healthcare’s Dialog Double Standard
The Opposite Problem of the Clinic No-Show
Modern clinics are obsessed with the no-show. This is the clinic patient who makes an appointment but never arrives. Clinics spend a tremendous amount of time trying to solve the no-show. They begin with operational strategy sessions. Then they call, ping, and survey the no-show. Because in a fee-for-service model in a high demand specialty, the no-show is a ... Continue Reading about The Opposite Problem of the Clinic No-Show
Virginia Apgar Achieves Google Doodle Fame
It isn’t often that we see a pediatrician celebrated as the Google Doodle. Today Google celebrates Dr. Virginia Apgar. Dr. Virginia Apgar came into this world on June 7, 1909. 109 years later, her presence can still be felt in delivery rooms across the globe. That’s because she invented the Apgar score, the first standardized method for assessing a newborn’s health. ... Continue Reading about Virginia Apgar Achieves Google Doodle Fame
Sutter Health and the Changing Face of the Working Doctor
A California doctor accuses Sutter Health of ...engaging in unlawful and unfair business practices, including wrongfully terminating and punishing doctors who disagree with, and refuse to follow, various policies and practices of the giant health care system. Those policies and practices, as detailed in the lawsuit, include reducing "Leakage" (the referral of ... Continue Reading about Sutter Health and the Changing Face of the Working Doctor
Tell Me What You Understand: My First Question for Hospitalized Patients
This is my first question for hospitalized patients: Tell me what you understand. Let me explain. I’m a pediatric specialist. I help hospitalists and pediatricians care for children. Actually, I’m typically one of several providers helping families care for a medically complex children in the hospital. And for better or worse communication can sometimes be ... Continue Reading about Tell Me What You Understand: My First Question for Hospitalized Patients