Modern clinics are obsessed with the no-show. This is the clinic patient who makes an appointment but never arrives. Clinics spend a tremendous amount of time trying to solve the no-show. They begin with operational strategy sessions. Then they call, ping, and survey the no-show. Because in a fee-for-service model in a high demand specialty, the no-show is a ... Continue Reading about The Opposite Problem of the Clinic No-Show
Virginia Apgar Achieves Google Doodle Fame
It isn’t often that we see a pediatrician celebrated as the Google Doodle. Today Google celebrates Dr. Virginia Apgar. Dr. Virginia Apgar came into this world on June 7, 1909. 109 years later, her presence can still be felt in delivery rooms across the globe. That’s because she invented the Apgar score, the first standardized method for assessing a newborn’s health. ... Continue Reading about Virginia Apgar Achieves Google Doodle Fame
Sutter Health and the Changing Face of the Working Doctor
A California doctor accuses Sutter Health of ...engaging in unlawful and unfair business practices, including wrongfully terminating and punishing doctors who disagree with, and refuse to follow, various policies and practices of the giant health care system. Those policies and practices, as detailed in the lawsuit, include reducing "Leakage" (the referral of ... Continue Reading about Sutter Health and the Changing Face of the Working Doctor
Tell Me What You Understand: My First Question for Hospitalized Patients
This is my first question for hospitalized patients: Tell me what you understand. Let me explain. I’m a pediatric specialist. I help hospitalists and pediatricians care for children. Actually, I’m typically one of several providers helping families care for a medically complex children in the hospital. And for better or worse communication can sometimes be ... Continue Reading about Tell Me What You Understand: My First Question for Hospitalized Patients
String as the Technology That Connects
This tweet from a pediatric play therapist found its way into my feed. And it stopped me in my tracks. Children isolated during XRT therapy remain connected to their parents by a spool of string. Child holds one end and the parent holds the other. Magic string. Beyond appealing to the concrete developmental place where kids are at it serves to remind us that the ... Continue Reading about String as the Technology That Connects
The Waiting Room
In clinic I do my best to run on time. I bend every which way to see on time patients on time. It drives my staff crazy. Consequently, I prefer that my patients arrive in a reception area rather than a waiting room. The space is the same but the intent is different. Language is powerful in healthcare. If you like this post you might like the 33 charts ... Continue Reading about The Waiting Room