I caught this picture in my Twitter stream not long ago. It shows some of the leadership of the Texas Children’s Hospital West Campus in Katy, Texas donning flag capes in preparation for an late shift employee town hall. When was the last time your hospital leadership raised their game in the spirit of Captain America...then published it? This is remarkable ... Continue Reading about 5 Reasons Hospital Administrators Should be Visible on Social Media
Seven Things to do with Patient Experience Data
One of the most remarkable outcomes of the Affordable Care Act (ACA) has been the move to patient-centeredness. So attention to patient experience is on the rise. As we collect numbers on providers, hospitals are taking a more granular look at ways to use experience data to move the chains. With some time at the airport recently (and an empty cocktail napkin) I ... Continue Reading about Seven Things to do with Patient Experience Data
Pokemon Go and Medical Mindfulness
Hospital workers are caught up in the Pokemon Go craze and it's begun to raise concerns. Between rooming patients it seems there's just enough time to snag a Vaporeon. Some health care facilities have shut it down amidst concerns that selfies and snapshots risk the transmission of PHI. While Pokemon Go raises new challenges around privacy, the greater challenge ... Continue Reading about Pokemon Go and Medical Mindfulness
Impact Pediatric Health: A Game Changer for Kids
As someone who cares for chronically ill children and watches technology, I’m thrilled to be participating in and advising Impact Pediatric Health at SXSW this March. Check it out. Supported by some of the top-ranked children’s hospitals in the United States (my own Texas Children’s Hospital as a core catalyst of IPH), this one-of-a kind competition is a chance for ... Continue Reading about Impact Pediatric Health: A Game Changer for Kids
Transparency and the Brigham and Women’s Hospital
There's an arms race for transparency in health care. Check out the Brigham and Woman’s Hospital in Boston. They made news by rolling over to publicly reveal a delayed cancer diagnosis. Call-out culture meets medicine in a showy display of clinical vulnerability. If you listen carefully you hear them hyperventilating at Propublica. As The Brigham and Women's makes ... Continue Reading about Transparency and the Brigham and Women’s Hospital
The Clinical Trifecta – Productivity, Quality, Satisfaction
American physicians struggle with contrasting demands of performance. It's the clinical trifecta of 21st century clinical medicine. Providers are: Required to be productive. Expected to deliver care with a high level of satisfaction. Increasingly accountable to quality metrics. The problem is that productivity can be at odds with satisfaction. ... Continue Reading about The Clinical Trifecta – Productivity, Quality, Satisfaction