Medicine is increasingly about outcomes, data and numbers. But while evidence helps us provide care, how does it apply to individual patients? Victor Montori from The Mayo Clinic addresses this question in a beautiful 19 minute talk from Oxford University. I’ve watched it over an over. What stuck with me: Evidence creates work for patients. Education and ... Continue Reading about How Do We Make Evidence Care?
I have a friend who works at a small hospital in the Midwest. In the pursuit of improved patient experience, the administration studied what made patients happy during clinical encounters. One of strategies they discovered was the concept of forward-leaning posture. Evidence supports the idea that leaning in is associated with concern and attentiveness. So the ... Continue Reading about Leaning In to Patient Experience
One of the most remarkable outcomes of the Affordable Care Act (ACA) has been the move to patient-centeredness. So attention to patient experience is on the rise. As we collect numbers on providers, hospitals are taking a more granular look at ways to use experience data to move the chains. With some time at the airport recently (and an empty cocktail napkin) I ... Continue Reading about Seven Things to do with Patient Experience Data
I had dinner recently with a pediatrician friend who was dinged on a patient experience survey for not having eye contact. Her response was that the computer was in the wrong place. Not her problem, she argued, but rather an issue of clinic space design. Hmm. When technology becomes perfect it will respond to us. Until then, we have to work with our technology and ... Continue Reading about Doctors as Victims of Screen Positioning
I just read The Sketchnote Handbook - The Illustrated Guide to Visual Note Taking, a new book released by Mike Rohde. It details a method of note taking that I've been witnessing at major meetings over the last couple of years. For the uninformed, sketchnotes are rich visual notes created from a mix of handwriting, drawings, hand-drawn typography, shapes and visual ... Continue Reading about Clinical Sketchnotes
It's July 1st, a time of year when third year American medical students take the step from auditorium to clinic. It's a time of sorting out. Every medical school deals with their share of students appearing on clinical clerkships showcasing their unique brand of personal expression. Meetings ensue. The argument is always the same: 'I can be a good doctor with ... Continue Reading about Doctors with Purple Hair