• Skip to main content
  • Skip to primary sidebar
  • Skip to footer

33 Charts

  • About
    • What is 33 Charts?
    • Bryan Vartabedian MD
    • Sponsorship
  • Blog
  • 33mail
  • Foci
    • Social/Public Media
    • Physicians
    • Patients
    • Hospitals
    • Information
    • Process/Flow
    • Technology
    • Digital culture
    • Future Medicine
  • The Public Physician
Hospitals, Patient experience

The Opposite Problem of the Clinic No-Show

July 27, 2018 By Bryan Vartabedian · Reading Time: < 1 minute

No-showModern clinics are obsessed with the no-show. This is the clinic patient who makes an appointment but never arrives.

Clinics spend a tremendous amount of time trying to solve the no-show. They begin with operational strategy sessions. Then they call, ping, and survey the no-show. Because in a fee-for-service model in a high demand specialty, the no-show is a liability. Holes are spaces where the clinic doesn’t get paid and the next patient has to wait longer.

While there may be good reasons patients don’t show, there are probably better reasons why patients show up.

If we spent as much time thinking about the experience of the patients that show up, maybe the no-shows would be fewer and far between.

It’s not the only solution, but it’s a good place to start and a great perspective for your clinic. And it’s a really different way of looking at where we spend our time.

Image modified via the Library of Congress.

Related Articles

  • Leaning In to Patient Experience
  • Seven Things to do with Patient Experience Data
  • Facebook Clinic

Tagged With: Clinic Operations, Patient experience

Related Articles

  • Leaning In to Patient Experience
  • Seven Things to do with Patient Experience Data
  • Facebook Clinic

Primary Sidebar

Bryan Vartabedian, MD

Bryan Vartabedian is a pediatrician at Baylor College of Medicine / Texas Children’s Hospital and one of health care’s influential voices on technology & medicine.
Learn More

Popular Articles

  • The Fate of Fired Cleveland Clinic Resident Lara Kollab
  • 12 Things About Doximity You Probably Didn’t Know
  • Cures Act Final Rule – How It Will Change Medicine
  • Should Physicians Give Their Cell Phone Number to Patients?
  • Doximity Dialer Video – Telemedicine’s Latest Power Player

Sign up for 33mail newsletter

The most interesting stuff in medicine curated each week

Featured Articles

Yes, Doctor

Health Care and the Visibility-Value Continuum

Context Collapse and the Public Physician

The Case for New Physician Literacies in the Digital Age

100,000 Connected Lemmings

  • Facebook
  • Google+
  • LinkedIn
  • Twitter

Footer

What is 33 Charts?

With a mashup of curated and original content that crosses the spaces of digital health, media, communication, technology, patient experience, digital culture, and the humanities, 33 charts offers unique insight and analysis on the changing face of medicine.

Founded in 2009 as a center of community and thought leadership for the issues doctors face in a digital world, 33 charts was included in the National Library of Medicine permanent web archive in 2014.
Learn More

Foci

  • Digital culture
  • Digital Health
  • EHR/Health IT
  • Future Medicine
  • Hospitals
  • Information
  • Patients
  • Physicians
  • Process/Flow
  • Quality
  • Social/Public Media
  • Technology

Copyright © 2021 · 33 Charts · Terms · Privacy