I’m wondering if it’s a case of unicorns and rainbows. Fancy new tools to do the old thing in a less effective way.
I’m guessing that if Facebook was the old platform for doctor-patient dialog and the telephone was invented this year, everyone would be clamoring to use the phone (“Dude, this is amazing…you can hear them talk”)
I like the telephone. Written copy misses intonation, timing, pitch and all the other rich elements of human speech. Subtle changes in a parents voice tell me if I’ve made my point and exactly how I need to proceed. Unspoken words on a screen are so one dimensional.
Of course email has a tightly defined place in patient communication. And real-time social interaction between patient and clinic will evolve to have a clear role in patient care. But for now the phone remains one of the most effective tools for helping doctor and patient really understand one another.
Image via Cemagraphics