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Digital culture

Human Contact as Evidence of a Problem

January 12, 2018 By Bryan Vartabedian · Reading Time: < 1 minutes

Clay Shirky’s recent Twitter post about the changing role of the human contact is telling:

human contact

We are beginning to normalize automated transactions. And encounters with smart machines, be it by voice or web, are emerging as the way we interface with businesses. They are technologically primitive at this point, but they are priming the pump for smarter machine engagement.

When the next generation sees human contact as a sign of a problem, you know things are changing.

Go ahead and argue whether this is good, bad or other.

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Bryan Vartabedian, MD

Bryan Vartabedian, MD
Bryan Vartabedian is the Chief Pediatrics Officer at Texas Children’s Hospital North Austin and one of health care’s influential
voices on technology & medicine.
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