“We’ve gotta keep Mama happy” I hear this from time to time from pediatricians. The idea is that if we don’t give a mother what she’s looking for, she’ll walk. As a resident I had a preceptor who loved to pull me aside to teach me the ‘inside baseball’ of pediatrics. One day after prescribing antibiotics to a child with a runny nose, he remarked with a wink and ... Continue Reading about Keep Mama Happy
The Opposite Problem of the Clinic No-Show
Modern clinics are obsessed with the no-show. This is the clinic patient who makes an appointment but never arrives. Clinics spend a tremendous amount of time trying to solve the no-show. They begin with operational strategy sessions. Then they call, ping, and survey the no-show. Because in a fee-for-service model in a high demand specialty, the no-show is a ... Continue Reading about The Opposite Problem of the Clinic No-Show
JotForm – A HIPAA-compliant Solution to One of Healthcare’s Biggest Workflow Problems
33c is thrilled to have JotForm as a sponsor this week. The ideas below are shaped and written on my own. So it’s a recurrent theme in clinics everywhere. The patient shows for their appointment on time. They sit filling out forms. The doctor waits for the forms to be filled out. If the patient is accessing two different clinics in a facility, they may fill out the ... Continue Reading about JotForm – A HIPAA-compliant Solution to One of Healthcare’s Biggest Workflow Problems
The Waiting Room
In clinic I do my best to run on time. I bend every which way to see on time patients on time. It drives my staff crazy. Consequently, I prefer that my patients arrive in a reception area rather than a waiting room. The space is the same but the intent is different. Language is powerful in healthcare. If you like this post you might like the 33 charts ... Continue Reading about The Waiting Room
The Clinical Trifecta – Productivity, Quality, Satisfaction
American physicians struggle with contrasting demands of performance. It's the clinical trifecta of 21st century clinical medicine. Providers are: Required to be productive. Expected to deliver care with a high level of satisfaction. Increasingly accountable to quality metrics. The problem is that productivity can be at odds with satisfaction. ... Continue Reading about The Clinical Trifecta – Productivity, Quality, Satisfaction
The Intentional Clinic Environment
First Day at School, a post from rheumatologist Ronan Kavanagh, sheds some interesting light on our clinic environment. He writes about a picture on the wall of his office. How the picture arrived there and the reaction it draws from patients is worth thinking about and the subject of a bigger discussion. This brief post resonates with me because the accessories ... Continue Reading about The Intentional Clinic Environment