The CNN Mayo Clinic hatchet job illustrates a dilemma faced by health care organizations. Specifically, the position hospitals find themselves in when wrongly accused of patient mistreatment. Those connected with the alleged mistreatment have the ability to say what they want without accountability. But health privacy law prevents hospitals from publicly defending ... Continue Reading about CNN, the Mayo Clinic and Healthcare’s Dialog Double Standard
Sutter Health and the Changing Face of the Working Doctor
A California doctor accuses Sutter Health of ...engaging in unlawful and unfair business practices, including wrongfully terminating and punishing doctors who disagree with, and refuse to follow, various policies and practices of the giant health care system. Those policies and practices, as detailed in the lawsuit, include reducing "Leakage" (the referral of ... Continue Reading about Sutter Health and the Changing Face of the Working Doctor
Pokemon Go and Medical Mindfulness
Hospital workers are caught up in the Pokemon Go craze and it's begun to raise concerns. Between rooming patients it seems there's just enough time to snag a Vaporeon. Some health care facilities have shut it down amidst concerns that selfies and snapshots risk the transmission of PHI. While Pokemon Go raises new challenges around privacy, the greater challenge ... Continue Reading about Pokemon Go and Medical Mindfulness
Health Care and the Visibility-Value Continuum
Last evening I followed a live Twitter event that Baylor Scott and White Health conducted around a heart transplant. You can see the stream at #HeartTXLive. Rethinking live events in health care While I’ve not been a fan of live Twitter events, this one made me think. Social health events once conceived in dry, 3rd person narrative have evolved. High def images ... Continue Reading about Health Care and the Visibility-Value Continuum
Weekend Medicine
It’s remarkable that hospitals still keep weekend schedules. On Saturday and Sunday, things stop. They don’t stop, but they really do. ORs operate with emergency staffing. Routine diagnostic imaging is held until Monday morning. Weekend schedules are a throwback to a time when the tempo of health care was set by the doctor’s rounds and the hands of a clock. The ... Continue Reading about Weekend Medicine
When Hospitals Engage by Megaphone
Last fall while teaching at the Mayo Clinic Center for Social Media Residency, I sat with an hospital admin who asked me about her facility’s twitter and Facebook feeds. I told her it was a remarkable coincidence that everything created and shared was about her facility. She suggested it was because so many remarkable achievements came from her ... Continue Reading about When Hospitals Engage by Megaphone