A grandmother brought her grandchild to see me recently. Several minutes into our dialog she stopped me, put her hand on my arm and said, "You're a fine doctor." "Thats so kind,” I said. “But, honestly, how do you know? We've barely met." She winked and said, “I can tell by how you talk to me.” After countering with the suggestion that she looked too young to ... Continue Reading about Patient Experience and the Art of Visiting
EHRs and the Problem of Efficiency
Some doctors worry about how EHRs slow them down. I worry about how fast they let us go. Too much dropdown makes documentation too easy. And when it comes to doctors and their EHRs, there’s a fine line between efficient and lazy. Seeing the line is important because when it comes to workflow the drive to completion typically overpowers the obligation to showcase ... Continue Reading about EHRs and the Problem of Efficiency