In Silicon Valley there is a concept referred to as friction. It’s the idea that you’ve got to remove every bit of inconvenience or work that gets in the way of a digital interaction. It’s about making things as easy as possible to get done. Reducing friction leads to higher conversion which means it gets you to do what the app wants you to do. I've been thinking ... Continue Reading about Friction in Healthcare – Why More Could be Better
Will the Final Rule Change How Doctors Document?
I've been wondering: Will the 21st Century Cures Act Final Rule change how doctors document? Recently Skeptical Scalpel (surgeon, writer and senior member of the Twitter intelligentsia) shared the experience of a family member who was worried about her cervical MRI report: My 38 year old non-medical daughter just got the results of her cervical spine MRI online. ... Continue Reading about Will the Final Rule Change How Doctors Document?
Cures Act Final Rule – How It Will Change Medicine
The ONC Cures Act Final Rule (Cures Rule) is the biggest health care law you’ve never heard of. But it’s a law that's going to fundamentally shift the way we see patients and their information. It will change how physicians talk to patients about information. It will shift the way health professionals connect patients to their information. So what is it and what does ... Continue Reading about Cures Act Final Rule – How It Will Change Medicine
Genius Bar for Healthcare – Not Ready for Primetime
A challenge was thrown down on Twitter recently: If we had a Genius Bar for healthcare what would it look like? (paraphrased and originally asked by health designer Nick Dawson) I’ve seen this question before and it reflects a recurring ideal in healthcare: the efficient, service-oriented transactional experience where a problem is identified and fixed. But the ... Continue Reading about Genius Bar for Healthcare – Not Ready for Primetime
Refusing Telemedicine – Can Patients Opt-out of Remote Care?
With the sweeping rise of COVID19 telemedicine has taken healthcare by storm. During the local surges, this served as a mandated way of maintaining safe distancing. But as things come back to a new normal and as we decide where telemedicine fits in to a clinic structure it might be worth asking: should patients have the option for in-person care. Is refusing ... Continue Reading about Refusing Telemedicine – Can Patients Opt-out of Remote Care?
The Patient is Always Right – But Right About What?
In business it’s been suggested that the customer is always right. And in medicine the patient is always right. Right about their perspective. Right about their agenda. Right about their hidden agenda Right about their symptoms. Right about their story. Right about what they're most concerned with. Right about what they ... Continue Reading about The Patient is Always Right – But Right About What?