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Patient experience, Physicians

Goodhart’s law and patient satisfaction

November 22, 2021 By Bryan Vartabedian · Reading Time: < 1 minutes

Goodhart’s law suggests that when a measure becomes a target, it ceases to be a good measure. When I first read this I couldn’t help but think of healthcare and the quest for the perfect patient satisfaction score. The problem is that as soon as we steer physician behavior and teach to the test, patient satisfaction scores stop being a valid measure. Essentially, ... Continue Reading about Goodhart’s law and patient satisfaction

Tagged With: Patient experience

Hospitals, Patient experience

The Opposite Problem of the Clinic No-Show

July 27, 2018 By Bryan Vartabedian · Reading Time: < 1 minutes

Modern clinics are obsessed with the no-show. This is the clinic patient who makes an appointment but never arrives. Clinics spend a tremendous amount of time trying to solve the no-show. They begin with operational strategy sessions. Then they call, ping, and survey the no-show. Because in a fee-for-service model in a high demand specialty, the no-show is a ... Continue Reading about The Opposite Problem of the Clinic No-Show

Tagged With: Clinic Operations, Patient experience

Patient experience, Physicians

The Power of Kindness: 4 Reasons to Read the Book

May 29, 2018 By Bryan Vartabedian · Reading Time: 2 minutes

Dr. Brian Goldman of entered The Exam Room recently to discuss his new book, The Power of Kindness, Why Empathy is Essential in Everyday Life. Dr. Goldman is an ER physician and medical journalist. He’s the host of Canada's CBC Radio One White Coat, Black Art. As he describes, he has made a successful career pulling back the curtain on the world of medicine by getting ... Continue Reading about The Power of Kindness: 4 Reasons to Read the Book

Tagged With: Book reviews

Hospitals, Patient experience

Tell Me What You Understand: My First Question for Hospitalized Patients

January 9, 2018 By Bryan Vartabedian · Reading Time: < 1 minutes

This is my first question for hospitalized patients: Tell me what you understand. Let me explain. I’m a pediatric specialist. I help hospitalists and pediatricians care for children. Actually, I’m typically one of several providers helping families care for a medically complex children in the hospital. And for better or worse communication can sometimes be ... Continue Reading about Tell Me What You Understand: My First Question for Hospitalized Patients

Tagged With: Communication, Doctoring 101, Medical Interview, Patient experience

Physicians, Quality

Overutilization and Clinical Exhibitionism

December 26, 2017 By Bryan Vartabedian · Reading Time: 2 minutes

This brief essay from the British Medical Journal is worth thinking about. Here’s the quote about overutilization that pulled me in: There is a hidden curriculum in medicine that encourages trainees to do extensive workups to demonstrate their knowledge and curiosity. As a resident I rotated through one consult service where I was encouraged to strive for 10 ... Continue Reading about Overutilization and Clinical Exhibitionism

Tagged With: Doctoring 101, Medical education

Patient experience, Physicians

Your Big Day | Conveying Empathy in a Greeting

March 23, 2017 By Bryan Vartabedian · Reading Time: < 1 minutes

Not long ago I went to my dentist for a major bit of dental work. When my dentist greeted me chair side she remarked, “So this is your big day.” And it was actually. A problem that had been an issue for some weeks was coming to a resolution. We chatted for a bit and she got to work. This idea of recognizing the magnitude of my visit stuck with me. It was ... Continue Reading about Your Big Day | Conveying Empathy in a Greeting

Tagged With: Doctoring 101, Patient experience

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Bryan Vartabedian, MD

Bryan Vartabedian, MD
Bryan Vartabedian is the Chief Pediatrics Officer at Texas Children’s Hospital North Austin and one of health care’s influential
voices on technology & medicine.
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With a mashup of curated and original content that crosses the spaces of digital health, media, communication, technology, patient experience, digital culture, and the humanities, 33 charts offers unique insight and analysis on the changing face of medicine.

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