When I look at my day there are 2 spaces that occupy my time. The first is my creative space. This is where I shape things that didn't exist before. Ideas, programs, writing, new presentations and initiatives. Next is my reactive space. This is the operational part of my day. Most of this time is centered on problems or emerging issues. Something arises and I ... Continue Reading about Reactive and Creative Spaces
What Patients are Searching For
Last week I evaluated a child whose mother had found me through this Google mug post. The funny thing is that my site offered no information about her child’s perplexing celiac serology. While I didn't deliver what was searched, she found what she needed. When I began publishing ideas about technology and health there was no intent to attract patients. But ... Continue Reading about What Patients are Searching For
Doctors as Victims of Screen Positioning
I had dinner recently with a pediatrician friend who was dinged on a patient experience survey for not having eye contact. Her response was that the computer was in the wrong place. Not her problem, she argued, but rather an issue of clinic space design. Hmm. When technology becomes perfect it will respond to us. Until then, we have to work with our technology and ... Continue Reading about Doctors as Victims of Screen Positioning
Waiting for Health
These are among the most powerful images I have ever seen. Delivered as a brilliant project intended to draw attention to the world's medically underserved, the Waiting for Health Project is worth your attention. The goal of the Waiting for Health Project is to 'break through the noise and put humanity back at the center of the conversation.' The photographer of ... Continue Reading about Waiting for Health
EPIC and Analog: A Tale of Two Offices
There are two doctors I work with: those using EPIC in my hospital network and those outside of EPIC. Increasingly, the experience with the two providers is very different. EPIC practice. I have full access to everything that’s ever been done to a child. After I see a patient my findings and impression are immediately available to the referring doctor. As labs ... Continue Reading about EPIC and Analog: A Tale of Two Offices
Doctors and the Google Threat
You may have seen this image floating around. The funny thing is that this is something I would have expected in 1997. At the the time we were adjusting to the idea of information as the 3rd party in the exam room. Patients had a heady sense of power; doctors had to adjust to a shifting relationship. Patients now seem to have a more mature relationship with ... Continue Reading about Doctors and the Google Threat