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Patient experience, Patients, Physicians

Procedure – The Only One That Matters

July 25, 2017 By Bryan Vartabedian · Reading Time: < 1 minutes

I've done some 10,000 endoscopic procedures over the past 25 years. Sometimes I offer that procedure number as a context for risk when discussing endoscopy. This morning when discussing consent with a mother she remarked, 'But this is the only one that matters.' You may have done a procedure 10,000 times. But for the individual patient there's only one that ... Continue Reading about Procedure – The Only One That Matters

Tagged With: Doctoring 101, Patient experience

Patient experience, Physicians

Your Big Day | Conveying Empathy in a Greeting

March 23, 2017 By Bryan Vartabedian · Reading Time: < 1 minutes

Not long ago I went to my dentist for a major bit of dental work. When my dentist greeted me chair side she remarked, “So this is your big day.” And it was actually. A problem that had been an issue for some weeks was coming to a resolution. We chatted for a bit and she got to work. This idea of recognizing the magnitude of my visit stuck with me. It was ... Continue Reading about Your Big Day | Conveying Empathy in a Greeting

Tagged With: Doctoring 101, Patient experience

Patients, Physicians

Patient Experience and the Art of Visiting

March 22, 2017 By Bryan Vartabedian · Reading Time: 2 minutes

A grandmother brought her grandchild to see me recently. Several minutes into our dialog she stopped me, put her hand on my arm and said, "You're a fine doctor." "Thats so kind,” I said. “But, honestly, how do you know? We've barely met." She winked and said, “I can tell by how you talk to me.” After countering with the suggestion that she looked too young to ... Continue Reading about Patient Experience and the Art of Visiting

Tagged With: Doctoring 101, Patient experience, Slow Medicine

Patient experience, Physicians

Big Shot Doctors – Patients Don’t Talk About Your Title

January 23, 2017 By Bryan Vartabedian · Reading Time: 2 minutes

So many doctors are desperate to claim a title. Some want to be big shot doctors. I know a pediatrician who owns his own practice. Every 18 months or so a medical student follows him around for an afternoon. He bills himself a clinical assistant professor at the local medical school. This label is at the root of his professional identity. Everybody wants to be a ... Continue Reading about Big Shot Doctors – Patients Don’t Talk About Your Title

Tagged With: Doctoring 101, Patient experience, Physician Identity, Surgeons

Patient experience, Physicians

Leaning In to Patient Experience

August 18, 2016 By Bryan Vartabedian · Reading Time: < 1 minutes

I have a friend who works at a small hospital in the Midwest. In the pursuit of improved patient experience, the administration studied what made patients happy during clinical encounters. One of strategies they discovered was the concept of forward-leaning posture. Evidence supports the idea that leaning in is associated with concern and attentiveness. So the ... Continue Reading about Leaning In to Patient Experience

Tagged With: Doctoring 101, Medical Interview, Patient experience

Hospitals, Patient experience, Physicians

Seven Things to do with Patient Experience Data

August 4, 2016 By Bryan Vartabedian · Reading Time: 2 minutes

One of the most remarkable outcomes of the Affordable Care Act (ACA) has been the move to patient-centeredness. So attention to patient experience is on the rise. As we collect numbers on providers, hospitals are taking a more granular look at ways to use experience data to move the chains. With some time at the airport recently (and an empty cocktail napkin) I ... Continue Reading about Seven Things to do with Patient Experience Data

Tagged With: Patient experience

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Bryan Vartabedian, MD

Bryan Vartabedian, MD
Bryan Vartabedian is the Chief Pediatrics Officer at Texas Children’s Hospital North Austin and one of health care’s influential
voices on technology & medicine.
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With a mashup of curated and original content that crosses the spaces of digital health, media, communication, technology, patient experience, digital culture, and the humanities, 33 charts offers unique insight and analysis on the changing face of medicine.

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