CYA is one of the most dangerous acronyms found in a hospital. It’s not in my vocabulary. I don’t copy everyone in my organization on email responses. My notes lack pages of boilerplate language. I responsibly cover what I do without the assumption that something sinister is on the horizon from my patients or peers. And ugly things have happened. I’ve been ... Continue Reading about CYA
The question’s important because it wasn’t long ago that doctors couldn’t say much. They could publish only in filtered places where the barrier to publication was high. Now publication is a button (credit Clay Shirky). You can’t control what someone publishes any more than you can control what they say. And with the immediacy and availability of modern ... Continue Reading about Are Hospitals Responsible for What Doctors Say?
I caught this picture in my Twitter stream not long ago. It shows some of the leadership of the Texas Children’s Hospital West Campus in Katy, Texas donning flag capes in preparation for an late shift employee town hall. When was the last time your hospital leadership raised their game in the spirit of Captain America...then published it? This is remarkable ... Continue Reading about 5 Reasons Hospital Administrators Should be Visible on Social Media
One of the most remarkable outcomes of the Affordable Care Act (ACA) has been the move to patient-centeredness. So attention to patient experience is on the rise. As we collect numbers on providers, hospitals are taking a more granular look at ways to use experience data to move the chains. With some time at the airport recently (and an empty cocktail napkin) I ... Continue Reading about Seven Things to do with Patient Experience Data
Hospital workers are caught up in the Pokemon Go craze and it's begun to raise concerns. Between rooming patients it seems there's just enough time to snag a Vaporeon. Some health care facilities have shut it down amidst concerns that selfies and snapshots risk the transmission of PHI. While Pokemon Go raises new challenges around privacy, the greater challenge ... Continue Reading about Pokemon Go and Medical Mindfulness
As someone who cares for chronically ill children and watches technology, I’m thrilled to be participating in and advising Impact Pediatric Health at SXSW this March. Check it out. Supported by some of the top-ranked children’s hospitals in the United States (my own Texas Children’s Hospital as a core catalyst of IPH), this one-of-a kind competition is a chance for ... Continue Reading about Impact Pediatric Health: A Game Changer for Kids